Question 1

What is the difference between the Zinc Stick and Sunscreen Lotion?

Accepted Answer

The Sunscreen Lotion is your base layer for everyday sun protection. The Zinc Stick is designed for targeted, extra protection on areas that are more easily exposed or prone to burning, such as the cheeks, nose, and forehead.

Question 2

How do I apply the Sunscreen Lotion?

Accepted Answer

For the face, use the two-finger rule as a guide and apply evenly across the entire face. For the body, apply generously and evenly to all exposed areas before sun exposure.

Question 3

Where should I use the Zinc Stick?

Accepted Answer

The Zinc Stick is ideal for targeted protection on high-exposure areas such as the cheeks, nose, forehead, and other spots that burn more easily. For water sports such as surfing or diving, apply it more generously across the full face while avoiding the eye and mouth area.

Question 4

When should I reapply the Sunscreen Lotion?

Accepted Answer

Reapply every 2 hours, and immediately after swimming, heavy sweating, or towel-drying.

Question 5

When should I reapply the Zinc Stick?

Accepted Answer

Reapply every 4 hours, or sooner if the product has worn off due to sweat, water, or friction. If the product has visibly faded, it is time to reapply.

Question 6

Can I use Sunbeam under makeup?

Accepted Answer

Yes. Sunbeam can be worn under makeup as part of your daily routine, or used for touch-ups as needed.

Question 7

Is Sunbeam suitable for daily use?

Accepted Answer

Yes. Sunbeam is suitable for daily use, especially for outdoor activities such as running, cycling, sailing, and water sports.

Question 8

What skin types is Sunbeam suitable for?

Accepted Answer

Sunbeam is suitable for all skin types. If irritation occurs, discontinue use and consult a doctor if needed.

Question 9

Does Sunbeam leave a white cast?

Accepted Answer

The Sunscreen Lotion is designed to feel lightweight and transparent on skin. The Zinc Stick comes in four shades, offering a more visible finish depending on the colour selected.

Question 10

How do I store the products?

Accepted Answer

Store Sunbeam products in a cool, shaded place away from direct sunlight and excessive heat.

Question 11

Do the products have an expiry date?

Accepted Answer

Yes. Please refer to the expiry date or batch code printed on the packaging for the most accurate information. Always use the product within the recommended period after opening.

Question 12

Is Sunbeam reef-safe?

Accepted Answer

Sunbeam is made with ocean-conscious values at its core. We are committed to creating reef-safe products and supporting coral restoration as part of our responsibility to protect the ocean.

Question 13

Does Sunbeam support coral restoration?

Accepted Answer

Yes. For every Zinc Stick sold, Sunbeam plants one coral in Semporna, Sabah through our coral restoration initiative.

Question 14

Where do you ship?

Accepted Answer

We ship internationally. Hong Kong customers enjoy free shipping on orders over HKD 500. International shipping fees will be calculated at checkout based on your destination.

Question 15

How long does delivery take?

Accepted Answer

Delivery within Hong Kong usually takes around 3 days. International delivery may take up to 1 week or longer depending on your location.

Question 16

How do I track my order?

Accepted Answer

Hong Kong and international orders can be tracked through the tracking link provided after your order has been shipped.

Question 17

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please email sunbeamspf@gmail.com with your order details and photos of the issue.

Question 18

Can I exchange an unopened product?

Accepted Answer

Yes, exchanges for unopened products may be considered. Please email sunbeamspf@gmail.com with your order details so our team can assist you.

Question 19

Can I get a refund?

Accepted Answer

For hygiene and skincare reasons, we do not offer refunds once a product has been opened or used. If you have questions or believe there is an issue with your order, please email sunbeamspf@gmail.com.

Question 20

How can I contact customer support?

Accepted Answer

For any questions or support, please email sunbeamspf@gmail.com.

FAQ

Using Sunbeam

Skin, formula & storage

Ocean & reef commitment

Shipping & orders

Exchanges, refunds & support

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